Privacy policy.
**Effective Date: October 28, 2025**
**1. Introduction**
QuestEXP ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, services, ebooks, and related offerings (collectively, the "Services"). By using the Services, you consent to the practices described herein. Please read this policy carefully. This policy supplements our [Terms of Service](https://www.questexp.com/terms-of-service).
**2. Information We Collect**
We collect the following types of information:
- **Personal Information**: Name, email address, billing details, and payment information when you create an account, purchase ebooks, or subscribe.
- **Usage Data**: Device information, IP address, browser type, pages visited, time spent on site, and reading habits (e.g., progress in ebooks).
- **Account Information**: Login credentials, purchase history, and preferences.
- **Communication Data**: Information from emails, support tickets, or reviews you submit.
- **Cookies and Tracking**: We use cookies, pixels, and similar technologies for analytics, personalization, and advertising.
**3. How We Use Your Information**
We use your information to:
- Provide and improve the Services (e.g., process purchases, deliver ebooks).
- Communicate with you (e.g., order confirmations, newsletters).
- Personalize your experience (e.g., recommendations).
- Analyze usage and prevent fraud.
- Comply with legal obligations.
**4. Sharing Your Information**
We do not sell your personal information. We may share it with:
- **Service Providers**: Payment processors (e.g., Stripe), cloud hosts (e.g., AWS), and analytics tools (e.g., Google Analytics).
- **Legal Requirements**: To comply with laws, respond to subpoenas, or protect rights.
- **Business Transfers**: In the event of a merger or acquisition.
All third parties are contractually obligated to protect your data.
**5. Data Security**
We implement reasonable administrative, technical, and physical safeguards to protect your information (e.g., encryption, access controls). However, no system is completely secure, and we cannot guarantee absolute security.
**6. Data Retention**
We retain your information as long as needed for the purposes outlined herein or as required by law. Account data is kept for the duration of your account plus 7 years post-deletion for legal compliance. You may request deletion at any time (subject to legal exceptions).
**7. Your Rights and Choices**
Depending on your location, you may have rights to:
- Access, correct, or delete your information.
- Opt out of marketing emails (via unsubscribe link).
- Object to processing or withdraw consent.
- Request data portability.
To exercise these rights, email **myquestexp@gmail.com**. We respond within 30 days.
**8. Children's Privacy**
Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn of such collection, we will delete it promptly.
**9. International Data Transfers**
We may transfer data to countries outside your jurisdiction (e.g., USA). We ensure adequate protections via Standard Contractual Clauses or equivalent mechanisms.
**10. Third-Party Links and Services**
The Services may link to third-party sites. We are not responsible for their privacy practices.
**11. Changes to This Policy**
We may update this policy. Changes will be posted here with the new effective date. Continued use constitutes acceptance.
**12. Contact Us**
For questions or requests, email **myquestexp@gmail.com**.
Thank you for trusting QuestEXP with your information. We value your privacy and are dedicated to transparency.