Frequently Asked Questions (FAQs)
General
What is QuestEXP? QuestEXP is an ebook publisher and seller offering captivating stories, insightful non-fiction, and transformative knowledge in affordable, high-quality digital formats.
How do I create an account? Click “Sign Up” on our homepage, enter your email and a secure password, then verify your email. It takes less than a minute.
Is QuestEXP free to use? Browsing and account creation are free. You only pay when you purchase an ebook.
Purchasing & Licensing
How do I buy an ebook? Browse our catalog, click “Buy Now,” log in or create an account, and complete payment. The ebook instantly appears in your library.
Are purchases refundable? All ebook sales are final due to the digital nature of the product.
What license do I get? You receive a limited, non-transferable license for personal use on up to 5 devices. Sharing, copying, or resale is prohibited.
What formats are available? Ebooks are delivered in EPUB and PDF. Most are DRM-protected to prevent unauthorized copying.
Access & Devices
How many devices can I use? Up to 5 devices per ebook license. Log in with the same account on each device.
Can I read offline? Yes. Download ebooks in our app or compatible reader for offline access.
Which apps and readers work with QuestEXP ebooks? Our web reader, iOS/Android apps, Apple Books, Kobo, Nook, and most EPUB-compatible readers (Adobe Digital Editions, Calibre, etc.).
Account & Security
How do I reset my password? Click “Forgot Password” on the login page and follow the email instructions.
Is my payment information secure? Yes. We use industry-standard encryption and never store full card details. Payments are processed via Stripe.
Troubleshooting
My ebook won’t download—what should I do? Check your internet connection, clear browser cache, or try a different device. Contact support if the issue persists.
I’m seeing an error during checkout. Ensure your payment method is valid and your billing address matches your card. Try a different browser or incognito mode.
Support
How do I contact customer support? Email myquestexp@gmail.com. We respond within 24 hours (Monday–Friday).
Where can I find your Terms and Privacy Policy?